Allworx Connect Series
The new Allworx Connect systems take the battle-tested reliability Allworx to a new level of performance. The Connect family comes in five models that can easily scale to meet your business needs. So whether you have a few employees in a single location or hundreds of employees across multiple locations, Allworx Connect packs in enterprise-grade business phone features in an affordable package.
User Features:
- Faster processing power
- Compact design
- Improved mobile connectivity
- Enhanced Codec support
- Native Gigabit Ethernet interfaces
- Better system security
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Allworx Business Phone Systems
Unlike many competitors' systems, Allworx gives you the luxury of choice in telephone technology. Their systems support both analog and VoIP phones — in any combination. That means you can adapt new technology all at once, or build up gradually. Either way, you have entered into the world of effortless communication. How do you decide whether to stay with analog or switch to VoIP? SmithcommS can help you determine which phone is right for you.
User Features:
- Full PBX & Key System
- Presence Management
- Multi-site Integration
- Unified Messaging
- Voice Over Internet
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Allworx Business Phone Systems Product Line
Allworx 6x Business Phone System
Designed for companies with up to 60 users, the Allworx 6x system is an all-in-one communication system integrating a feature-rich phone system, advanced IP phones and powerful software features that substantially improve your company’s productivity while saving you on-going monthly costs. The 6x is an excellent choice if you are evaluating new phone and PC network systems for any of these reasons:
- Business is moving or your needs are changing
- Upgrading an outdated phone system
- Current system not meeting your needs
- Looking to save 30-50% on your telephone and operational costs
Key Features
- Designed for companies of up to 60 employees per site
- Supports VoIP (SIP) trunks and six (6) traditional phone lines
- Fully supports every Allworx IP phone and two (2) traditional phone handsets
- Built-in 8 port voicemail with Unified Communication
- Optional eight (8) seat conference bridge
- Compact flash for high reliability
- Energy Efficient design for maximum energy cost savings
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Allworx 6X12 Business Phone System
The Allworx 6x12 delivers powerful all-in-one communications with feature-rich capabilities in one integrated, low-cost package. Specifically designed for small offices with up to 12 employees, this system combines advanced features — like remote IP phones that can connect from anywhere — with the reliability of true key system operation.
Key Features
- Designed for companies of up to 12 employees per site
- Supports VoIP (SIP) trunks and six (6) traditional phone lines
- Fully supports every Allworx IP phone and two (2) traditional phone handsets
- Built-in eight (8) port voicemail with Unified Communication
- Optional eight (8) seat conference bridge
- Compact flash for high reliability
- Energy Efficient design for maximum energy cost savings
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Allworx Px 6/2 Business Phone System
Increase the power of your Allworx 6x, 48x and 24x Systems with the cost-effective Allworx Px 6/2 Expander. Use up to three Expanders simultaneously to add more FXO ports and FXS ports to your 6x, 48x or 24x system:
Key Features
- Six (6) dedicated loop start FXO ports (e.g. traditional telephone lines - Central Office PSTN service)
- Two (2) dedicated internal FXS ports(e.g. analog phones & fax machines, alarm systems)
- Easy plug-n-play connection
- Ability to connect up to three (3) Px units per Allworx System
- Fully integrated graphical user interface
- LED indicators for port status monitoring
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Allworx 48x Business Phone System
The Allworx 48x is the largest and most powerful of any Allworx system to date – supporting up to 250 users per system. Its two T1/PRI interfaces make it the perfect solution for businesses which are too large for a single PRI, but not so large that they need the significant expense of an enterprise-class solution.
- Two T1/PRI interfaces expand the range of your voice and data connectivity
- Move up market with the 48x designed for companies with up to 250 employees per site
Key Features
- Designed for companies of up to 250 employees per site
- Supports VoIP (SIP) trunks, two (2) optional T1/PRI interfaces
- Fully supports every Allworx IP phone
- Three (3) FXO ports for POTS and five (5) FXS ports for traditional phones
- Built-in 16 port voicemail with Unified Communication
- Optional conference bridges with up to 30 users per conference
- Solid state drive for high reliability
- Energy Efficient design for maximum energy cost savings
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What do you want from a phone…a traditional phone with lots of programmable buttons or a small, powerful tool to drive effortless communications? Flexible design options with up to 96 programmable keys, full speakerphone, large easy to read display, fixed easy-to-read feature keys? Portability between home, office and remote sites? All Allworx phones offer all these features and can be installed either locally or remotely with any broadband data connection. Whatever you need, there is an Allworx phone to fit your need and budget.
User Features:
- Customizable Features
- High-Fidelity Voice
- Powerful Conferencing
- Connect Anywhere
- Built to Last
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Allworx IP Phone Product Line
Allworx 9202E IP Phone
This model complements the existing phone family, providing a powerful entry-level solution to users of the Allworx IP communications system and setting new price and performance benchmarks.
The Allworx 9202E has a sleek, compact design and is extremely easy to use. With its contemporary, minimalist design approach, it is the perfect solution for customers who need high level functionality in a low traffic environment, where desk space is at a premium, without the associated high price point.
Key Features
- Compact size fits neatly on your desk
- 2 Call Appearance buttons
- Easy-to-read 128 x 36 display
- 10/100 Switch
- Power over Ethernet (PoE)
- Full-duplex speakerphone
- Wall mountable
- Visual Ringing and off hook status indicator
- Plug-and-play headset connectivity
- 9202E is supported with System Software 7.4 and beyond
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>Allworx 9204G and 9204 IP Phone
The sleek, stylish designs of the 9204G and 9204 are ideal for any office setting. The Allworx product line makes it easier than ever before for small to medium size businesses to acquire the communications and collaboration capabilities they need. The Allworx 9204G delivers the speed of Gigabit Ethernet connectivity. If you have minimal need for call line appearances, the Allworx 9204 is just right for you. Two additional outstanding features of this phone are the back lighted LCD display and the 4 programmable features keys.
Key Features
- 4 programmable function keys
- Easy to read 192×64 graphical backlit display with adjustable brightness
- Power over Ethernet (PoE)
- High-fidelity voice handset
- Wideband audio support
- Full-duplex speakerphone
- Plug-and-play headset connectivity
- 4 soft keys and 3 navigation keys for using phone's display menu
- 10 preprogrammed feature buttons
- Visual Ring Indicator (VRI) to alert users of incoming calls
- Wall mountable
- 4 party conferencing and whisper mode support
- 9204 received the 2010 Best Channel Product, Business Solutions magazine
- 9204G is supported with System Software 7.2.9.1 and beyond, while the 9204 is supported with System Software 7.1 and beyond
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Allworx 9212L IP Phone
With 12 programmable function keys and supporting up to 12 line appearances, the 9212L is a powerhouse communications tool. This phone can be programmed for any combination of PBX Call Appearance, Key System Line Appearance, Queue Appearance, speed dialing, direct station dialing and busy lamp field.
The 9212L is a sophisticated and flexible state-of-the-art IP phone designed for the business user who needs rich features, a friendly user interface, and superb voice quality. The vibrant, high resolution full backlit display is at the heart of the Allworx 9212L.
Key Features
- Huge and easy to read 192×64 graphical display
- A high resolution full backlit display with adjustable brightness
- 12 programmable function keys
- Supports up to 12 line appearances
- 4 Soft Keys
- High-Fidelity Voice Handset
- Reversible handset hook
- Dedicated Park and Hold feature keys
- RJ-11 headset port
- Navigation keys
- Power over Ethernet (PoE)
- Visual Ring Indicator
- 10/100 Ethernet switch
- Hearing aid compatible
- Speakerphone
- Dedicated presence button
- Adjustable stand/wall mountable
- 9212L is supported with System Software 7.3 and beyond
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Allworx 9224 IP Phone
The Allworx 9224 is today’s premier high-fidelity IP phone bringing the latest advancements in IP telephony to today’s business leaders. Supporting from 24 to 96 programmable function keys (PFKs) with the additional Tx 92/24 Expander units, the Allworx 9224 can deliver a multitude of call appearances, line appearances, speed dials, busy lamp fields and an array of other functions.
This well-designed and stylish phone is the ideal solution for everyone from executives who make and receive a high volume of calls to receptionists who must monitor a huge number of lines all day long. The intuitive design of the Allworx 9224 allows users to upgrade from their old key system with ease – no retraining is necessary.
Key Features
- Huge and easy to read 192×64 graphical backlit display
- 24 programmable function keys
- Supports up to 24 line appearances
- 4 Soft Keys
- High-Fidelity Voice Handset
- Reversible handset hook
- Dedicated Park and Hold feature keys
- RJ-11 headset port
- Navigation keys
- Power over Ethernet
- Visual Ring Indicator
- Ethernet switch
- Hearing aid compatible
- Speakerphone
- Dedicated presence button
- Adjustable stand/Wall mountable
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Allworx Tx 92/24 IP Phone Expander
The Allworx Tx 92/24 Expander is the ideal solution for anyone who needs an array of one-touch features or the ability to monitor or route a high volume of calls directly from their phone. Up to three Tx Expander units can be anchored to any Allworx 9224 phone for an additional 24, 48, or 72 programmable feature keys (PFKs) – offering you access to a total of 96 PFKs in one single integration.
Each PFK on an Allworx Tx Expander can be programmed to perform a wide variety of functions which are activated at the simple touch of a button.
Key Features
- Automatic detection by the 9224 phone
- 24 programmable function keys
- Connect up to three Expanders for an additional 24, 48, or 72 programmable function keys (maximum of 96 including phone)
- Supports up to 24 line appearances per expander for a maximum of 96 appearances
- Powered directly from the 9224 phone, no additional power sources are necessary
- Adjustable stand/wall mountable
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Allworx System Software Features
Your Allworx server comes complete with all the features you need for day-to-day operation. Many specialized applications make Allworx truly unique. To learn about the benefits of adding the following software features to your system and how they will expand your business, follow the links below.
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Allworx System Software Product Line
Advanced Multi-Site Software
Unrivaled in scope and simplicity, this exciting capability takes the inherent advantages of a distributed environment and embeds a completely seamless call processing experience. With Advanced Multi-Site there is true unification across all sites. For the user who has offices at more than one site, you can now use your phones no differently than if the offices were at the same site.
Key Features
- Global call routes include handsets at other sites
- Global directory across all sites
- Monitor handsets from other sites via BLF
- Additional Auto Attendant flexibility
- Unified voicemail system across all sites
- Real-time monitoring with automatic failover
- Sold as an option
- One time license fee for Primary site and each Branch site
- Unlimited number of users
- Server software 7.1 is required
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Automatic Call Distribution Software
Allworx Automatic Call Distribution is a robust system, allowing you to distribute queued calls in linear priority, round robin, longest idle and ring all styles — a different style for each and every call center need! With Automatic Call Distribution, you can instantly manage all the important configurations of each call queue within your system while also tracking an array of beneficial queue statistics on the performance of both individual agents and each individual queue.
Automatic Call Distribution supports up to 10 queues with 16 calls per queue and 32 calls across all queues at any time (when using an Allworx 24x) or 10 queues with 8 calls per queue and 16 calls across all queues at any time (when using an Allworx 6x).
Key Features
- Visual indicators show the status of the queue line through variations in the color and blinking of Programmable Function Keys
- Record custom greetings for each queue
- Each queue can be assigned a descriptive name to appear whenever drop down menus are available or on your phone display when the phone is ringing
- Programmable Function Keys can be set so that specific keys light up to represent specific call queues
- Each phone can be set to respond to queue conditions differently, including different ring cadences, ringing after a user-specified number of callers enter the queue or after callers have exceeded a user-specified time period
- Calls can be directed to managers or co-workers if the wait time becomes too long, or too many calls are in queue at any given time
- Track detailed statistics on the performance of individual agents as well as on each call queue within the system
- Sold as an option
- One time license fee
- Unlimited number of users
- Server software 7.1 is required
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Call Assistant Software
Finally…a cost-effective answering position and personal call management tool designed specifically for small and medium businesses. Allworx Call Assistant is a PC-based answering position and personal call management tool that brings the power of enterprise features directly to small businesses.
Key Features
- Centralized call management
- Easy-to-use graphical user interface
- Status for every line and handset on system
- “Drag-and-drop” capability for transferring calls
- Record user’s calls and save as a WAV file
- Easy access to standard call functions
- Seamless integration with any Allworx phone
- Quick and easy installation
- Support for both VoIP and traditional Central Office (CO) phone lines
- Favorites Tab— ability to choose which extensions to display
- TAPI support (bundled with Call Assistant)
- Sold as an option
- One time license fee
- Unlimited number of users
- NEW Release 2.4 — Features
- Hot Desk — user real time tracking
- ACD agent real time display
- User Presence
- Dial pad display disable feature
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Conference Center Software
When you’re not able to be there in person, the Allworx Conference Center software allows you to confidently host conference calls with remote colleagues, internal employees, customers and business partners.
Take control of your communications with a fully featured conference center that allows real-time scheduling and managing of conference calls with both internal and remote participants directly from your desktop.
Enjoy a fully featured professional conferencing system with comprehensive administrative and user controlled security, scheduling and moderation on a centralized easy-to-use web portal.
Key Features
- Full administrative view of users and conferences
- Set up conference calls 24/7
- Secure conferencing option — ID and Password protection
- Centralized scheduling and moderation of calls
- Easy-to-use graphical user interface
- Seamless integration with Allworx systems and phones
- Quick and easy installation
- Ability to create recurring conference calls
- Sold as an option
- One time license fee
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Dual Language Support Software
Your business doesn't stop at the border — now Allworx will actively help boost your international or multicultural corporate presence.
Key Features
- Companies with customers calling in multiple languages can now choose the option of providing voice prompts in two of the three offered languages
- The system can be configured based on employees’ preferred languages
- Two voice prompt languages can be chosen from the following options: English, Castilian Spanish, and French Canadian
- Sold as an option
- One time license fee
- Unlimited number of users
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Allworx Interact Software
Allworx Interact™ applications bring effortless communication to your desktop. Interact offers control over your Allworx phone in an intuitive manner that improves personal productivity and efficiency. Interact is designed to leverage the simplicity of the PC-based user interface with the power of the Allworx handset, resulting in tangible benefits to Allworx customers.
Allworx Interact takes up minimal screen space but provides maximum information about each call as it arrives, and provides the ability to answer or ignore the call via the application interface.
Allworx Interact Pro adds the aspect of control to the application in a series of dockable windows. Users control presence management, current and parked calls, contacts and call history. The ability to see the presence and handset status of other Allworx users prior to placing calls makes connecting with co-workers easier than ever before. Third party applications can be integrated to provide additional information about each call. A powerful search capability enables entries in the Allworx directory and the user’s contact list to be quickly found by name, number or date and utilized for error free, rapid dialing. Microsoft Outlook contacts are also incorporated into the Interact Pro database, allowing easy search and one click dialing.
Multiple Interact Pro windows, each with multiple choices for density, can be positioned anywhere on the screen and can be moved and resized as required. For important calls, a record feature uses a single click to store a call anywhere the user designates.
Allworx Interact applications are supported with Release 7.5 software and higher. Interact Pro requires an individual license for activation.
If you want more information on how Allworx Interact can improve your productivity, please contact your authorized Allworx partner to learn how to upgrade your existing system - or to purchase a new Allworx system.
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Allworx Reach Software
Allworx Reach™ combines effortless communication with complete mobility for iOS and Android devices. Allworx Reach brings the rich functionality of your Allworx phone to your smartphone, providing a robust level of features, functionality and integration as part of the Allworx family of IP-based PBXs. An Allworx-created solution designed exclusively to work on Allworx systems, Reach integrates seamlessly with new or existing Allworx products and requires no additional Allworx hardware. Both Wi-Fi and cellular data networks are utilized for Allworx Reach access, so users are connected anywhere there is a signal — from across the room or across the globe.
Large, visually oriented windows are utilized to manage calls, contacts, call history and voicemail in the Allworx Reach user interface. The user can simultaneously make, receive and manage multiple calls. The contacts and call history lists are useful to simplify dialing calls, reducing dialing errors and speeding time to connect. Voicemail is also accessible from Allworx Reach, enabling quick review and processing of individual messages.
Allworx Reach is supported with Release 7.5 software and higher. It is a free download, available from iTunes for iOS devices and from the Google Play Store for Android devices. A device license on your server is required in order to register the Reach application on each device. One device license is provided at no charge, additional device licenses are available from any Authorized Allworx Partner, who can then provision them on your Allworx server.
If you are an Allworx end-user customer and want more information on how Allworx Reach can improve your productivity, please contact your authorized Allworx partner to learn how to upgrade your existing system - or to purchase a new Allworx system.
Technical support is provided by Allworx only to its authorized partners, so to avoid frustration, please contact your partner, or contact us so we can put you in contact with an authorized partner nearby your office. Once your device license is configured you can manage the actual download and setup without any further assistance.
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TAPI (Telephony Application Programming Interface) Driver Software
The Allworx TAPI TSP (Telephony Service Provider) Driver transforms your Windows-based PC into a communications powerhouse. The Allworx TAPI TSP Driver allows for the following enhancements on 3rd party applications that support these specific features.
Key Features
- Support for multiple calls: applications that allow for simultaneous multiple calls are supported
- Outbound calling: including placing outbound calls and dialing additional digits on active calls (e.g. at an auto attendant or entering a PIN code)
- Inbound calling: including answering or receiving prompts and caller information on inbound calls
- Support for Caller ID: including automatic display of contact information
- Transfer call: support for both blind and attended transfers
- Park call: support for parking and retrieving parked calls
- Hold and un-hold call: easily place an active call on hold or un-hold, depending on the application
- Available as an option with no license fee once the Allworx Call Assistant License Key has been purchased
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PowerFlex™ - Smart, Scalable, Reliable Switches
Business-ready today, long-term ruggedness for tomorrow
The Allworx family of PowerFlex managed switches enables reliable and secure business operations through a range of innovative features. Intelligently engineered to be the perfect complement to the Allworx family of IP PBX products, they provide a robust and reliable infrastructure for even the most critical requirements.
With built-in reliability, PowerFlex features a simplified installation process that takes the guesswork out of complex installations. Allworx customers will realize long-term satisfaction and low total cost of ownership.
PowerFlex optimizes your network bandwidth and automatically prioritizes Allworx voice traffic. The result is effortless delivery of all your data information — and your satisfaction is guaranteed.
Complete Family of Allworx Products
PowerFlex is a member of the Allworx family of products that deliver advanced functionality based on SIP-based IP PBX platforms.
Software-based features designed to improve your business and your employees’ productivity include unified communications, automatic call distribution, multi-site management, SIP mobile phone client, PC-based attendant console, conferencing, automated back-up and restore, PC-based call management and dual language support.
Allworx systems offer effortless communication, with ease of configuration, installation and management. Allworx’s values are based on high standards that maintain consistent quality and reliability with low total cost of ownership.
Simple and Scalable
PowerFlex™ Switches provide 8, 24, or 48 ports and can be easily interconnected in any combination.
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PowerFlex™ Switches Product Line
PowerFlex™ P810 Switch
PowerFlex P810 8300008 Allworx PowerFlex 8-Port 10/100/1000 Base-T and two TP/(100/1G) SFP Combo PoE+ L2 Plus Managed Switch; includes 1-year hardware warranty.
Each PowerFlex switch offers a strong set of features to match almost any application:
- Pre-configured for easy implementation with Allworx servers and IP phones
- High port density
- All Gigabit Ethernet ports
- PoE , PoE+ with Port Priority
- Layer 2 (L2+) features provide better manageability, security, QoS
- Private, Guest, Voice VLAN options
- Port-based, tag-based and protocol based VLANs
- 802.3az Energy Efficient Ethernet Standard
- 802.3at High Power PoE
- IPv6/IPv4 Dual Stack
- s-Flow
- LLDP
- Spanning Tree
- Four QoS queues per port with strict or weighted fair queuing scheduling
- 1 year warranty included, optional 4-year, 1-year anytime
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PowerFlex™ P2426 Switch
PowerFlex P2426 8300024 Allworx PowerFlex 20-Port 10/100/1000 Base-T and four TP/(100/1G) SFP Combo and two (100/1G) SFP PoE+ L2 Plus Managed Switch; includes 1-year hardware warranty.
Each PowerFlex switch offers a strong set of features to match almost any application:
- Pre-configured for easy implementation with Allworx servers and IP phones
- High port density
- All Gigabit Ethernet ports
- PoE , PoE+ with Port Priority
- Layer 2 (L2+) features provide better manageability, security, QoS
- Private, Guest, Voice VLAN options
- Port-based, tag-based and protocol based VLANs
- 802.3az Energy Efficient Ethernet Standard
- 802.3at High Power PoE
- IPv6/IPv4 Dual Stack
- s-Flow
- LLDP
- Spanning Tree
- Four QoS queues per port with strict or weighted fair queuing scheduling
- 1 year warranty included, optional 4-year, 1-year anytime
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PowerFlex™ P4848 Switch
PowerFlex P4848 8300048 Allworx PowerFlex 44-Port 10/100/1000 Base-T and four TP/(100/1G) SFP Combo PoE+ L2 Plus
Each PowerFlex switch offers a strong set of features to match almost any application:
- Pre-configured for easy implementation with Allworx servers and IP phones
- High port density
- All Gigabit Ethernet ports
- PoE , PoE+ with Port Priority
- Layer 2 (L2+) features provide better manageability, security, QoS
- Private, Guest, Voice VLAN options
- Port-based, tag-based and protocol based VLANs
- 802.3az Energy Efficient Ethernet Standard
- 802.3at High Power PoE
- IPv6/IPv4 Dual Stack
- s-Flow
- LLDP
- Spanning Tree
- Four QoS queues per port with strict or weighted fair queuing scheduling
- 1 year warranty included, optional 4-year, 1-year anytime
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